Terms of Services
Terms of Service – Event Supplies Singapore
Welcome to Event Supplies Singapore, your trusted provider of custom wristbands, lanyards, cards, lapel pins, bags & totes, coasters, key rings, apparel, event accessories, and DIY printer's supplies in Singapore. These Terms of Service outline the rules, policies, and conditions under which we provide our products and services. By accessing or using our website, purchasing from us, or engaging our services, you agree to these terms.
- Business Information
- Company Name: Event Supplies Singapore is operated by LOVENZE SDN. BHD.
- Registration No: 202201043631 (1489328-A)
- Location: 3-6-2, Block C, Jalan Semarak Api 2, Diamond Square, 53000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (No Walk-in, please call to make an appointment)
- Core Services: Custom wristbands, lanyards, ID cards, lapel pins, bags & totes, coasters, key rings, apparel, event accessories, DIY wristband printers.
- Operating Region: Primarily serving Singapore, with the ability to ship products to Malaysia.
- Eligibility to Use Our Services
- You are legally able to enter into binding contracts.
- The information you provide is accurate and complete.
- Orders & Customization Policy
- All designs must be submitted in acceptable formats (JPEG, PNG, AI, PDF).
- Customers must approve digital proofs before production begins.
- Production time varies depending on order volume, material type, and customization complexity.
- Changes must be requested before production starts. Once printing begins, no changes are possible.
- Pricing & Payments
- All prices for Singapore orders are listed in Singapore Dollars (SGD) unless otherwise stated.
- We accept bank transfers, credit/debit cards, and approved digital payments.
- Full payment is required before production begins.
- Shipping & Delivery
- We deliver across Singapore and selected areas in Malaysia.
- Delivery times are estimated during ordering; delays from couriers or customs are beyond our control.
- All Singapore orders are shipped from our production facility — no walk-in collection is available.
- Returns & Refunds
- Custom orders are non-returnable unless defective or printed incorrectly.
- Refund requests must be made within 7 days of delivery with photographic proof.
- Intellectual Property
- Customer designs remain the customer's property, but Event Supplies Singapore may use finished works for marketing purposes unless agreed otherwise in writing.
- All website content, graphics, and designs on eventsupplies.sg remain our intellectual property.
- Liability Limitation
- We are not responsible for courier delays once the order has been dispatched.
- We are not responsible for errors in customer-provided designs or artwork.
- We are not liable for losses due to events beyond our control (e.g. natural disasters, customs delays).
- Privacy & Data Protection
- We respect your privacy and handle your data in accordance with our Privacy Policy.
- Contact Information
- Phone/WhatsApp: +601139609767
- Email: sales@eventsupplies.sg
- Website: eventsupplies.sg
- Address: 3-6-2, Block C, Jalan Semarak Api 2, Diamond Square, 53000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (No Walk-in)
FAQ – Terms of Service
- Can I cancel my order after payment? You can cancel before production starts. Once printing begins, no cancellations are possible.
- Do you ship to Singapore? Yes, we ship all orders directly to Singapore. Delivery times will be confirmed at the time of order.
- How long does production take? Typical production time is 1–7 business days depending on the product type and order quantity.
- What file formats do you accept for custom designs? We accept JPEG, PNG, AI, and PDF. For best print quality, vector files (AI or PDF) are preferred.